Features ::

Course Search - Customers are able to complete a search of all courses available by date, course title or venue.

All courses dates and venues are cross referenced to allow the customer to find all necessary information quickly

A map of the venue can be viewed on screen by the client using a postcode based click-through on your site.

Details of all courses are available to view on screen in a clean, simple and easily read format.

Easily navigable internal diary management system.

Clients are encouraged to book online although the option to request further information or personal contact is included.

Existing clients are identified and follow a more direct booking route.

Corporate visitors can be identified and profiled, along with the pages they have visited and the time spent on site.

Returning clients can be identified and offered further recommended courses to book, based on their previous activities.

Online site management tools are included with the modules making it easier and more cost effective to update your site.

A secure administration area is included enabling staff to input course content, lecturers' details, venues etc for both internal and customer use. Client  account/payment information can also be maintained in a secure area online.

Client account management is included to allow the user to analyse customer spend and buyer behaviour.

Additional CRM based elements are available such as news sections and email newsletter management and distribution.

Benefits ::

All course details are available in one central location making information gathering and analysis more comprehensive and less time consuming.

All client details are available from a central location enabling access whether in the office or on the road, by authorised data administrators.

Information is not only easily accessible but is easily updated and amended.

The inclusion of online tools allows the user to update their site content as required without having to wait for a third party  to do it.

The high degree of usability and functionality built into the system allows clients to find the information they require quickly and easily.

Bookings can be made and paid for online with a credit card via a secure area or clients may provisionally book courses and choose to send a cheque.  Existing account holders are recognised and dealt with appropriately.

Support documentation/course materials can be made available for download either by clients or trainers.

The modules are a useful marketing tool as analysis of the data held can be done to find which courses/venues are most  popular, which customers book which courses etc, allowing the user to target potential and existing clients when bringing out new services and special offers.

Minimal training is required to use the system and full documentation is provided.

No special software is required, just an internet-connected PC.

Contact Centred Dot for an informal discussion regarding your requirements by using our contact form and we will call you back.